Effective Date: 03/27/2026 At Prime Offer, we are committed to delivering high-quality, inbound motivated seller leads. Each lead is generated through verified inbound campaigns and filtered to meet our quality standards. However, due to the nature of lead generation, occasional discrepancies may occur. This policy outlines when a lead may qualify for replacement and the conditions required. 1. Replacement Eligibility A lead may qualify for replacement if one or more of the following conditions are met: The contact number is invalid, disconnected, or does not accept calls (applies to all provided numbers) The contact number is identified as a fax line or consistently reaches an unrelated voicemail The property is already listed on the market at the time of submission The lead contains obviously fake or test information (e.g., false name submissions) The property is located outside the agreed target market The property address is incorrect, incomplete, or does not exist The same lead is delivered more than once within a 60-day period (duplicate) 2. Ineligible for Replacement Leads will not be replaced under the following circumstances: The lead is unresponsive (no answer, voicemail, or delayed response) The lead does not convert into a deal The seller provided inaccurate or misleading details (condition, timeline, etc.) The client selected the wrong targeting criteria (e.g., property type or geography) The client is no longer pursuing the opportunity The same seller submitted their information to multiple buyers or platforms Requests are submitted after 72 hours of lead delivery Requests are submitted without proper documentation 3. Submission Requirements To request a replacement, the following conditions must be met: Requests must be submitted within 72 hours of receiving the lead Documentation must be provided, including one or more of the following: Call logs Screenshots Call recordings Email or SMS correspondence All requests must be submitted through the official Lead Replacement Form 4. Follow-Up Requirements To qualify for replacement, clients must demonstrate adequate follow-up efforts, including: Initial contact attempt within 10 minutes of lead delivery A minimum of 9 contact attempts within the first 24 hours, including: 3 attempts in the morning 3 attempts in the afternoon 3 attempts in the evening These requirements ensure fair evaluation and maximize lead conversion potential. 5. Replacement Limits Replacement requests are capped at 10% of total leads purchased per month This policy maintains a fair balance between expected lead variation and quality assurance 6. Verification Process Prime Offer reserves the right to: Independently contact and verify leads Review submitted documentation Deny replacement if the lead is confirmed valid 7. Refund Policy We do not offer monetary refunds Approved claims will result in lead replacements only, not financial reimbursement 8. Additional Notes Lead quality is influenced by market conditions, seller behavior, and response time Consistent follow-up is critical to achieving results Failure to meet follow-up requirements may result in denial of replacement requests